Frequently Asked Questions
Everything you need to know about your City Chain experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the products are in their original packaging to qualify for a full refund.
Are the watches and accessories authentic?
Yes, City Chain is an authorized retailer for all brands we carry. Every purchase comes with a certificate of authenticity and a manufacturer's warranty.
Can I track my order in real-time?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress until it reaches your door.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and customs processing.